Metric drives behavior

• Metrics without goals are naked—Metrics should always give you a clue on where you are regarding your goals. So, find out where you are, how you measure that, and where you want to be. Set up a metric that tracks your progress.
• Balanced Metrics—Many metrics only focus on operational excellence. This creates a biased view on reality and distorts and deforms the organization as a whole. Therefore, balance metrics across the following dimensions:
  1. Operational Excellence
     • Velocity
     • Burn rate
     • Predictability
     • Sustainability
     • Meeting deadlines
     • Stay within budget
     • Meet quality requirements
     • Cohesive set user stories in a sprint
  2. User Orientation
     • Availability
     • Performance
     • User satisfaction (net promoter score (NPS)
  3. Business Value
     • Business value per € development
     • Business value realization
  4. Future Orientation
     • Enthusiasm and motivation
     • happiness index
     • Educational opportunities
     • Vision on future development
     • Innovative governance
  • Have participants brainstorm on metrics and put each of them in the most appropriate category. Next, pick one or two from each catagory to create balance.
  • Consider using planguage to capture metrics in a solid, comprehensive and consistent way.

To process

• Donald Reinertsen's take on good metrics.