explicit policy is very important to bridge the inevitable periods of uncertainty—and sometimes right-out chaos—that ensue from constant transformation. You will need these policies more than ever sooner or later. A well functioning set of policies allows you to function in ‘automatic mode’: all decisions are naturally aligned with the unity of purpose and the intent at least two levels up, not requiring any involvement from a manager or coordinator. How to select work, how to classify work into different classes of service, when is a work ‘done’, et cetera, becomes second nature, a habit. Of course, you also need to make it a habit of changing habits.