How may we

…during a lightning talk or any other conversation you get an insight or hear pain points.

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Putting team members in the right spirit to frame insights as opportunities generates energy and helps people to build on each other’s ideas.

Therefore:

When you hear pain points, reframe them as opportunities by starting with “How may we…”

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• Design Sprint Kit » The “How Might We” Note Taking Method
• Stanford Design School » "How Might We" Questions, see PDF.
• Design Kit » How Might We
• HBR » Warren Berger » The Secret Phrase Top Innovators Use