Bun owner
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…a distributed squad or tribe who receive a lot of requests for specific services.
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A timely and proper response to the requestor keeps everyone happy.
Game rules:
- As receiver of a bun you are responsible until it is eaten by you, taken by someone else, or thrown away.
- A bun must be eaten, thrown away, or reheated within two days.
- Eaten—the request is taken care of to the satisfaction of the requestor.
- Thrown away—the request is rejected and the requestor is notified.
- Reheated—keep the bun warm by talking to the requestor, e.g. to say that you are searching for someone who can help.
- The bun is yours until someone else explicitly takes it with your consent—for example, by saying “I will ll take the bun”).
- You can find a volunteer to take it from you—that is, you cannot push a bun onto someone else.
- When in doubt:
- Broadcast an email to everybody who might be interested in, affected by or involved in this bun.
- Send the bun to the next level up, or to a central person such as CEO or sales lead, based on risk carrier decides. For example if a bun seems to be strategic and might lead to something larger, get in touch with somebody who’s job is to see the big picture.
It is sometimes tough to succeed in following these rules, especially the 1–2 day age limit. However, really try your best, and at least be aware of when you fail and learn from it.
Therefore:
Secure an owner of the request at all times. Allow others to pull the request with the owners consent. Follow-up within two days.
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