Elegant checklist

…a complicated job in a complicated environment. Say, flying a plane.

✣  ✣  ✣

{{{wish full}}}

The checklist demonstrates when something is done in this step and thus equals ready for the next step:

• Purpose:
  • Remind people what must be done (they already know how to do it)
• Content:
  • Captures customer feedback and preserves knowledge
  • Frees people to pay attention to the complicated aspects of a job
• Important!
  • Test-drive and refine frequently
  • Modify to fit each environment

Therefore:

{{{therefore full}}}

✣  ✣  ✣

✣  ✣  ✣

Sources:

• Open Loops » How to Create a Better Checklist
• Cockpit checklists: concepts, design, and use
• …

---